Document Review

We called PROFECO (011 52 1 55 5568 8722) over the past few days and verified that they received our complaint letter. They told me to contact them again in a few weeks after they have some time to look over the documents. They only asked some simple questions, like:

Did you send mail to the company?
How much did you pay?

Afterwards, they also followed up by e-mail:

Dear Sir & Madam,

Just to confirm that we have received your paperwork.
Your complaint will be analyzed, please wait for new.

Sincerely,

Laura Mejía
Department of Conciliation
Services for Foreign Residents