Monday, March 30, 2009

They write laws because...

I receive a phone call from Ms. Diane Wilson from ResortCom on March 19, 2009. Apparently she leans heavily on the side of the resorts, not like Tanya who was much more helfpul. Ms. Wilson informs me that there is a clause in my contract stating that there is no provision for recission. She asks me if I know that. I tell her that now I know that, but that according to Mexican law, I cannot give up that right regardless of whether I signed it away or not.

She continues to press on, asking why I signed the contract if I wanted to cancel. I kept telling her that I have a right to cancel, but she kept pressing asking the same question. She wanted a reason. I told her my reasoning, that what the salesperson said was untrue and that we talked to relatives at home and they said it was not a good deal.

She kept referring to my letter to Dulce Calleros, indicating that I never mention why I cancelled and that all I kept doing was stating laws. Well, there's a reason why they make laws -- to protect me from people like you. She asks me to email her my reasoning, and she would forward it to Dulce. She indicated that the resort may not let me cancel because it's beyond their "welcome period".

Although legally I don't have to provide a reason since I cancelled within the time frame, I wrote her and forwarded the emails I sent Mr Salesperson. I also indicated to her that I have already filed a complaint with PROFECO.

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