Dear X,
I thank you for responding my email and as you mentioned that Profeco is already reviewing your complain we will wait to hear from them because, as I mentioned to you on my email of March 6 Mexican law allows thec onsumers to have a 5 day period to cancel your ownership purchase and in accordance to that law, your right to cancel expired on February 6th, 2009.
As of today after responding your concern in regards to the iceweeks I still do not understand the reason for requesting the cancellation, and if there is something that I may do for you in order to make you a happy owner with us please do not hesitate to let me know. Solmar Group is a great property and our services are of great quality, I think that if you remained as an owner with us, you will see that the money you invested it well worth it.
Warm Regards from Cabo San Lucas,
Dulce Calleros
Sales Owner Services
Playa Grande Resort
pgrsales@prodigy.net.mx
Again, as I stated in my previous posts, the business days do not include the day of signing. Furthermore, the day of signing was a holiday in Mexico, so it doesn't count as a business day even if you did count the day of signing. We also confirmed with PROFECO that we have until February 9, 2009 to cancel. Her email makes it sound like she conceded already, "if you remained as an owner"...
We shall wait and see. Seems to me that we'll win this battle since we have taken all the right steps.
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