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Thanks to PROFECO for helping us out.

Dear X,

Regarding your complaint against Playa Grande, we would like to inform you that during the meeting the legal representative of the company agree you the following:

• To cancel your contract &
• To refund 100% of the amount paid.
  

Next meeting is scheduled for -- at -- (México City Time); please respond before that date; otherwise in accordance with the article 112 of the Federal Consumer Protection Law we will assume that is not interest to follow our conciliation procedure and your complaint will be filled as a concluded matter, to satisfaction.

Thank you in advance!!